Refund policy
Refund Policy
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. Our standard 30-day return window exceeds this minimum. The withdrawal period begins from the day you (or someone you nominate) receive the last item in your order.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. The easiest way to start a return or cancellation request is through your customer account: https://shopify.com/76290261184/account — go to your Orders and follow the returns and cancellations steps.
If you checked out using a phone number only (without an email address), you cannot access the customer account link above. Instead, use the return link in your SMS order confirmation to start your request.
Upon withdrawal, we will refund all payments received from you, including the cost of standard outbound delivery (we do not refund premium or express shipping upgrades you selected). Refunds will be issued within 14 days of us receiving the returned goods, or proof that you have sent them back — whichever is earlier. Refunds are made to your original payment method.
You are responsible for the direct cost of returning goods unless we have agreed otherwise.
Our Standard Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at vixenbyte@icloud.com or use your customer account at https://shopify.com/76290261184/account. Please note that returns will need to be sent to the following address: 32 Ewelme Rd, Henley on Klip, 1961
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vixenbyte@icloud.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at vixenbyte@icloud.com
.