Shipping policy
VIXENBYTE SHIPPING POLICY
Last updated: June 2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding South African public holidays). Orders placed over weekends or on public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched, including your tracking number.
Domestic Shipping (South Africa)
| Destination | Estimated Delivery Time |
|---|---|
| Local (same city/region) | 1–2 business days |
| Rest of South Africa | 3–4 business days |
Free shipping is available on all orders over R2,000. Orders below this threshold will be charged a shipping fee calculated at checkout based on your location and order weight.
International Shipping
VixenByte ships internationally. International orders typically arrive within 7–14 business days from the date of dispatch, depending on the destination country and local customs processing times.
Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee charged at checkout.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number. You can use this number to track your shipment via the relevant courier's website. If you have not received your tracking information within 3 business days of placing your order, please contact us.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at vixen-bytes@protonmail.com. We will work with the courier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related queries, please reach out to our support team via the Contact page on our website or email us directly at vixenbyte@icloud.com
.